Refund policy

If something isn't right, we'll make it right. You have 30 days from delivery to return or exchange most items. Below is exactly how it works, what qualifies, and how long each step takes — no fine print, no surprises.

1. The short version

  • 30 days from the day your order is delivered to request a return or exchange
  • Exchanges for a different size or color within that same 30 days
  • Items must be unworn, unwashed, and tagged
  • You cover return shipping if you changed your mind; we cover it if the item is faulty or wrong
  • No restocking fee, ever
  • Refunds are processed within 5–7 business days of your return arriving

2. What qualifies for return

To be accepted, an item must:

  • Be unworn, unwashed, and free of odors, marks, or pet hair
  • Have all original tags still attached
  • Come back in its original packaging
  • Show no alterations, tailoring, or damage from wear

We cannot accept:

  • Items returned without an authorization number (see Section 3)
  • Items with tags removed or damaged
  • Items showing signs of wear, washing, or alteration
  • Gift cards
  • Items marked Final Sale on the product page at the time of purchase

That's the complete list. If it isn't here, it's returnable.

3. How to start a return or exchange

Register your return before you ship anything. Returns that arrive without an authorization number can't be matched to an order and may be refused.

  1. Email info@redbarnapparel.com within 30 days of delivery
  2. Include: your order number, which item you're sending back, and whether you want a refund or an exchange (if an exchange, tell us the size or color you'd like instead)
  3. We'll reply within 24 hours (Monday–Friday) with your Return Authorization number, the return address, and packing instructions
  4. Ship the item using a tracked service and email us the tracking number

Keep your proof of postage until the refund or replacement lands. If a return goes missing in transit without tracking, we have no way to confirm it reached us.

4. Who pays for return shipping

If you changed your mind, ordered the wrong size, or it didn't suit you: You cover return shipping. We recommend USPS Ground Advantage with tracking — it's usually $6–10 for a single garment. There is no return label in your parcel; you arrange the postage and we reimburse nothing on a change-of-mind return.

If the item is faulty, damaged in transit, or we sent the wrong thing: We cover it entirely. Email us photos of the issue within 30 days of delivery along with your order number, and we'll send a prepaid return label. Once the item is back with us, you choose a replacement or a full refund including original shipping.

5. Inspection and refunds

Inspection. Returns are inspected within 2 business days of arriving.

Approved. Your refund is issued to the original payment method within 5–7 business days. Your bank typically takes a further 3–10 business days to display it — credit cards are usually slowest, debit and digital wallets faster.

Not approved. If an item fails inspection, we'll email you with photos explaining why, and you can either have it shipped back at your cost or accept a partial refund. We'll never keep both the item and your money without telling you.

Original shipping. Since standard shipping is free on every order, there's nothing to deduct — you get the full purchase price back.

6. Exchanges

Yes, we exchange. If the size or color isn't right, we'll swap it for a different one of the same item within 30 days of delivery.

Email info@redbarnapparel.com with your order number and what you'd like instead. We'll send you a Return Authorization number and the return address. Ship the original back with tracking — that leg is yours, the same as any change-of-mind return, usually $6–10 with USPS Ground Advantage.

Once your return arrives and passes inspection, we ship the replacement free. No second shipping charge, and nothing to settle if you're swapping like for like. Replacements go out within 1–2 business days of your return being approved.

If the size or color you want has sold out by then, we'll email you and refund in full instead — you're never left waiting on stock that isn't coming.

If the item is faulty, damaged, or we sent the wrong thing, the exchange costs you nothing in either direction. See Section 4.

Not sure on size? Email us before you order. Every product page has a size guide with chest measurements in inches, and we'll happily tell you what we'd pick.

7. Cancelling an order

Email info@redbarnapparel.com within 24 hours of placing your order and we'll cancel it and refund you in full. After 24 hours your order may already be packed, and you'll need to use the standard return process above.

8. Your rights

This policy sits alongside your rights under applicable US federal and state consumer protection law, including the FTC's Mail, Internet, or Telephone Order Merchandise Rule. Nothing here limits those rights.

9. Questions

Email: info@redbarnapparel.com
Phone: +1 (586) 800-1645
Hours: Monday–Friday, 9:00 AM – 6:00 PM ET
We reply within 24 hours.

10. Company information

Store name: Redbarn Apparel
Company name: Redline Commerce LLC
Registration number: L26000398236
Address: 7901 4th St N #35152, St. Petersburg, FL 33702, United States
Email: info@redbarnapparel.com
Phone: +1 (586) 800-1645
Customer service hours: Monday–Friday, 9:00 AM – 6:00 PM ET. Closed Saturday and Sunday.